AquaTru, found online at AquaTruWater.com, is a company that says they are the first and only countertop reverse osmosis water purifier that creates bottled water straight from your tap, with no installation required.
How Does It Work?
According to their website, the Environmental Protection Agency (EPA) regulates about 100 contaminants in our tap water, but they claim that there is a study which shows that there are over 300 harmful contaminants in tap water.
And though many people already own filtration pitchers or use faucet filters, the AquaTru website says that they offer a purification system which means that they can remove toxic chemicals that other filters can’t. In fact, the AquaTru system offers four stages of purification, starting with a Mechanical Pre-Filter, then a Reverse Osmosis Pre-Filter, a Reverse Osmosis Membrane, and an Activated Carbon Filter.
The AquaTru website says that while most pitcher filters are designed meet 13 of the National Sanitation Foundation’s standards for water and faucet filters meet 58 of the NSF standards, but their purification system is able to meet their standards for all 128 chemicals and gasses.
And in addition to keeping you and your family safe, the website also says that their filter is able to help preserve the environment while saving your family money. Since their filter lasts for two to three years, depending on your usage, after five years of AquaTru the average family can save between $100 and $2800.
This product is not currently available for sale on the open market, and is instead only available to be pre-ordered for $349, plus a $19 shipping charge, for a total of $368.95. The website says that they believe their product will be ready for delivery in July of 2016, but they recommend following their Facebook page to get regularly updated information on delivery.
Unfortunately at this time their website says that when you pre-order their product, your order will be considered final, which means that it is non-cancelable and non-refundable, except in very specific instances. Customers who believe that they deserve a refund for any reason should contact their Customer Service team as soon as possible to see what can be done for you.
Customer Service Contact Info
Customers who would like to speak to their Customer Service team about their questions, concerns, or complaints can do so by phone at 800-220-6570 or by email at CS@AquaTruWater.com.
Unfortunately there are not many reviews available of these products at this time, because it simply isn’t yet available on the open market for regular customers. There are some reviews available, all of which appear to be on affiliate or partner websites, meaning that it is difficult to tell how unbiased these reviews might be.
Without customer reviews, it is difficult to determine whether or not this purification system is worth the investment, customers can use available information to determine whether or not they need such a system in their home.
Ever since the Flint Water Crisis, people have rightfully become concerned about the quality of their tap water, and though the general understanding is that tap water in the United States is safe for most people, the level of safety does depend on where you live and your personal health. Pregnant women and people undergoing chemotherapy, for example, have much higher standards for water safety.
The Environmental Working Group provides a National Database of water quality for people interested in seeing what kinds of contaminants are common in their local area tap water so you can see whether or not you want to invest in a filter or purification system.
Competitors and Alternatives?
As mentioned by AquaTru, there are many different water filtration systems available, whether they’re refrigerator pitchers or faucet filters, and there are many other purification systems available as well, depending on your personal needs, standards, or budget, including AquaNui, Berkey Water Filters, Cove Water Filter, and many others.
If you have experience with this company or their products, please leave your AquaTru reviews below.
6 ‘AquaTru’ Reviews
So far I love it. I have read all these reviews and none of them resembled my experience. It was easy to assemble and use. It is so convenient as it only takes 10 minutes for process to complete. If this unit does everything this company boasts I am in pig heaven. No way to know for sure without having the water tested.
Worst company and product I’ve ever dealt with. They sent me a defective unit, so I sent it back. They sent a defective replacement, so I sent it back. They sent a third one – again defective. Then they sent replacement filters. Still didn't work. They twice sent items to the wrong address, even after I tripled-checked the address with them on the phone. I wasted hours on the phone with them and at the post office. When I’d ask to speak to a manager, I was always told they’re in a meeting. I asked for a manager and repair engineer to call me. No one ever called. One time I insisted they put a manager on the phone, and the rep (ironically named Angel) rudely shouted me down and then hung up on me. I finally gave up and told them to send a refund – they said that after this whole nightmare, I’d have to pay return shipping. I finally got a rep who said they’d pay return shipping. Defective product, incompetent staff.
My son put the unit together as per instructions; it leaked all the water out all over the drainboard and floor. He's an engineer, so he does know how to put things together without breaking them. After it leaked I checked all the fittings and tried it again. All the water leaked out the bottom of the unit again.
My son called the customer service number; the guy at the other end couldn't tell him anything and said a supervisor would call. But no supervisor called him back. The next day I called the same number, and was told, "We never heard of that happening before, can't imagine what the problem could be."
A supervisor, "Anderson" called me that night and recommended I check the valve under the tank. But he said he didn't think that was really the problem, not with that much leakage, but check anyway just in case. He said if that didn't work he would send a Free Return Shipping Label and when they received the unit they would replace with one ... that hopefully works.
I checked the valve, that wasn't the problem. The next day, after being on hold for several minutes, I talked to a “Dolores” and she said I should be receiving the shipping label by email soon.
The label never came.
Today I tried to get a hold of “Anderson” but I was told by a “Gabe” that there were “No supervisors there.” “Gabe” said that he would leave a note for a supervisor to call and that he would “Put in an order to have a shipping label sent.”
I said, “How hard would it be to sit down and email me a shipping label?” He said, “Oh gee, sorry, wish I could help you.”
I have sent a few emails to “Customer Service” and always get “We'll be glad to help you, just call our 800 number.”
It would take one minute to send me a shipping label, but I haven't received anything from them yet.
AquaTru has absolutely the worst customer care you can imagine! Buyers beware! First, once you order their product your credit card is charged immediately but you receive their product MONTHS (!) later. Which reputable company does this? We waited almost 4 months! Second, there are immense issues with possible returns/refunds even if package was never opened! Avoid this company, buy from pure water freedom instead.
We like the system overall. We have a whole house water filter but the water is still not completely clean. The reason we bought this Aqua Tru system was to get truly clean water.
Although we use it daily for a year there is no indication that a new filter is needed. We are going to order another filter now.